Consultants meet around a conference table covered with reports, beside tall office windows

Services

Healthcare Consulting Services for Medical and Behavioral Health Practices

Healthcare consulting services bring advisors into your records and operations, and the rules follow them: HIPAA counts an outside consultant whose work involves patient information as a business associate, bound by a written agreement. We work three ways: one-on-one sessions with seasoned industry professionals, operational projects, and a fractional COO, on the business, operational, regulatory and administrative side of your practice.

The short answer

What do healthcare consulting services cover?

The business, operational, regulatory and administrative side of a practice, where costs have outrun prices: median operating cost per FTE physician in physician-owned multispecialty groups rose 71.6% from 2011 to 2024, against 39.5% for consumer prices. A consultant whose work involves patient information is a HIPAA business associate: get the agreement signed before records move. The Advixor Group works three ways: one-on-one consulting, operational projects and a fractional COO.

SourcesMGMA Stat, Oct 202545 CFR 160.10345 CFR 164.502

How We Work

How our healthcare consulting services work

We work as a strategic partner, not an application service. For a new practice, we build the operational structure, regulatory framework and business processes it needs to launch and grow. For an established one, we evaluate how it runs, find the inefficiencies and gaps, fix the compliance and credentialing problems, strengthen internal processes and plan the next stage of growth.

Our fractional COO doesn’t replace legal, accounting, medical or other licensed professional services. Without your written authorization, the COO can’t sign contracts, take on financial obligations, access or move your funds, hire or fire, change pay, or otherwise bind the practice. Legal questions go to your own attorney, and we coordinate with that attorney.

Healthcare consulting services

  • One-on-one ongoing consulting. Strategic guidance and executive-level recommendations on business decisions and organizational planning.
  • Operational projects. Operational efficiency consulting and implementation support for your structure, workflows and internal processes, with periodic operational reviews.
  • Fractional COO. A fractional COO provides executive-level operational leadership and oversight within the authority you delegate.
Book a consultation

Rising Costs

Why practices bring in healthcare consulting: costs outran prices

In MGMA’s June 23, 2026 poll (251 responses), 84% of medical groups reported higher year-to-date operating costs than a year earlier, by about 11% on average, with labor costs named first. In October 2025, 48% of group leaders said operating margin per FTE physician had worsened (248 responses).

Percent change, 2011 to 2024, in MGMA DataDive medians, against consumer prices (CPI)
Operating cost per FTE physician, hospital- or IDS-owned groups+83.3%
Operating cost per FTE physician, physician-owned multispecialty groups+71.6%
Revenue after operating cost, physician-owned groups+41.6%
Consumer prices (CPI)+39.5%
Revenue after operating cost, hospital- or IDS-owned groups+26.0%

Source MGMA Stat, Oct 16, 2025.

The Paperwork

Medical practice consulting engagements and the paperwork each one needs

Engagement In writing Screening and reporting
Advice with no patient records No BAA while access to patient information is only incidental and reasonable safeguards are in place The exclusion rules below (42 CFR 424.530)
Project with records: operational review, documentation audit, denial review A BAA meeting 45 CFR 164.504(e) before PHI moves; QSO terms for a substance use (Part 2) program Minimum necessary; the consultant answers to OCR directly for the duties HHS lists; breach notice within 60 days
Fractional COO or ongoing operations leadership A BAA; the COO’s authority, in writing Managing-employee disclosure if the role meets 42 CFR 424.502 (below); Florida Level 2 screening if the role fits s. 408.809 or s. 409.907
Any fee tied to referrals or patient volume The safe harbor’s pay condition: a method fixed in advance that doesn’t take into account the volume or value of referrals (42 CFR 1001.952(d)(1)(iv)); ask your attorney Anti-Kickback Statute (42 U.S.C. 1320a-7b(b)); Florida’s Patient Brokering Act (s. 817.505)

Sources 45 CFR 160.103, 164.410, 164.502, 164.504; 42 CFR 2.11, 455.104; HHS, Business Associates and Direct Liability of Business Associates.

Business Associates

When a healthcare consultant becomes your business associate

HIPAA’s definition names consulting, management, administrative, accreditation and financial services from outside your workforce that involve disclosing protected health information (PHI) (45 CFR 160.103).

“The satisfactory assurances required by paragraph (e)(1) of this section must be documented through a written contract or other written agreement or arrangement with the business associate that meets the applicable requirements of § 164.504(e).”

45 CFR 164.502(e)(2), Code of Federal Regulations

Under 164.504(e), that agreement must:

  • Set the permitted uses of PHI and bar any other
  • Require safeguards, and Security Rule compliance for electronic PHI
  • Require a report of any use or disclosure the contract doesn’t allow, breaches included
  • Bind subcontractors to the same terms
  • Make PHI available for patients’ access, amendment and accounting of disclosures
  • Apply the Privacy Rule to any of your duties the consultant carries out
  • Open its PHI books and records to HHS
  • Return or destroy PHI at the end, or keep protecting what can’t be returned
  • Let you end the contract for a material violation

For a substance use program, Part 2 adds the qualified service organization (QSO): a person serving the program under a written agreement to be “fully bound” by Part 2; the business associate of a program that is also a HIPAA covered entity counts as one for PHI that is also a Part 2 record (42 CFR 2.11). Part 2’s consent rules are explained on behavioral health consulting.

A doctor in a white coat goes over a folder of documents with a businesswoman at the hospital

Vetting Firms

Vetting healthcare consulting firms: exclusion lists and managing employees

CMS may deny or revoke Medicare enrollment when any of a practice’s “administrative or management services personnel furnishing services payable by a federal health care program” is excluded, and those include “W-2 employees and contracted individuals and organizations” (42 CFR 424.530(a)(2), 424.535(a)(2)). OIG may penalize a practice that employs or contracts with someone it “knows, or should know” is excluded (42 CFR 1003.200(b)(4)): up to $25,595 for each item or service that person provides (2025 amount, in force through 2026), plus up to 3 times the total costs, salary and benefits included, when the work isn’t billed separately (42 CFR 1003.210). Screen healthcare consulting companies and the people they assign as you screen staff (OIG exclusion checks).

Running operations adds two more rules:

  • Managing employee. Medicare’s definition covers anyone with operational or managerial control of day-to-day operations, “either under contract or through some other arrangement, whether or not the individual is a W-2 employee” (42 CFR 424.502). The CMS-855B lists a “Contracted Managing Employee” in section 6; Medicaid collects each one’s name, address, date of birth and Social Security number (42 CFR 455.104(b)(4)).
  • Florida Level 2 screening, by role. For AHCA-licensed providers it covers the administrator “or a similarly titled person who is responsible for the day-to-day operation” and the financial officer (s. 408.809(1)(b)–(c); AHCA background screening).

Safe Harbor

Healthcare advisory services and the Anti-Kickback Statute: the safe harbor’s six conditions

The Anti-Kickback Statute makes it a felony to knowingly and willfully offer, pay, solicit or receive any remuneration to induce or reward referrals of items or services a federal health care program pays for, with a fine of up to $100,000, up to 10 years in prison, or both (42 U.S.C. 1320a-7b(b)). A payment to a consultant falls inside the personal services and management contracts safe harbor only if all six conditions are met (42 CFR 1001.952(d)(1)).

  • The agreement is in writing and signed
  • It covers and specifies all the services for its term
  • The term is at least 1 year
  • The method for setting pay over the term is fixed in advance, consistent with fair market value in arm’s-length transactions, and doesn’t take into account the volume or value of referrals or other business generated between the parties that Medicare, Medicaid or another federal health care program may pay for
  • The services don’t involve counseling or promoting anything unlawful
  • The services don’t exceed what the business purpose reasonably needs

Whether an arrangement fits is for your attorney to decide. Marketing, partnerships and Florida’s Patient Brokering Act are on business development.

Quick answers

Healthcare consulting services: the questions owners ask first

What a consultant does, projects versus a fractional COO, when a BAA applies, Florida Medicaid reporting and practices outside Florida. We can take up anything else in a consultation.

Two Advixor team members smile at the conference table in their Miami office
What does a healthcare consultant do for a medical practice?
In an operational project: evaluate how work moves through the practice, help develop and improve your policies, procedures, SOPs and productivity metrics, advise on reporting lines, and, as you request, train your managers on the changes. A fractional COO adds day-to-day oversight, KPIs, leadership meetings and reports to the owners.
Is healthcare management consulting the same as a fractional COO?
No. Our operational efficiency work is consultative and project-based, without ongoing executive management or day-to-day oversight unless you also choose the fractional COO.
Does strategy consulting need a BAA if no patient records are shared?
Not if the conditions in the table's first row hold; HHS's examples are a janitorial service and an electrician. Once a chart, a denial list or a schedule with patient names goes to the consultant, the service involves PHI. See our guide to HIPAA business associate agreements.
Do we have to report a health consultant to Florida Medicaid?
Florida's Medicaid statute requires Level 2 screening of every principal of a provider, including "any officer, director, billing agent, managing employee", and a written report of a change in any principal within 30 days (s. 409.907(3)(k), (8)(a)2.). Whether your consultant is a managing employee is a question for your attorney; Florida Medicaid enrollment covers the filings.
Do your healthcare consulting services cover practices outside Florida?
Our office is in Miami, and we work with practices across the United States.

Talk to an advisor

You care for patients. Who’s taking care of the business?

Tell us where your practice is today. We will tell you what we would do first.

Official sources